Privacy
Privacy & request handling
The designated privacy contact for FurnaceRepairsOttawa.com is the Privacy Lead. The site is designed to collect only information reasonably needed to understand, route, respond to and document a request.
Information collected
Depending on the form, we may collect your name, contact details, location or service area, request details, provider/business information and basic referral/UTM information for attribution and security.
Why it is used
Information is used to classify requests, identify relevant provider categories, communicate about a request, prevent abuse and duplicates, measure performance, and maintain consent or business records.
Provider sharing
Where you expressly request matching, relevant request information may be shared with independent providers solely so they can evaluate and respond to that specific request. Provider rules do not authorize resale or unrelated marketing.
Service providers and cross-border processing
Hosting, form processing, security, email and lead-management providers may process information on our behalf, including outside your province, state or country in jurisdictions whose laws may differ.
Ontario processing
This property is designed around purpose-limited commercial request handling. Hosting or service providers may process information outside Canada, as disclosed above.
Optional equipment photo
If you choose to upload an equipment photo, it is used only to provide context for the requested contractor match. Do not upload images containing people, identity documents or other unnecessary personal information. Equipment photos are targeted for deletion from intake storage within 30 days after the request is closed unless reasonably needed for a transaction, complaint, security issue or legal obligation.
Retention
Unmatched consumer furnace-service requests are targeted for deletion or de-identification within 90 days. Matched request records are generally kept for no more than 180 days unless needed for a transaction, complaint, consent record or legal obligation. Provider authorization records should be re-verified periodically.
Your choices
You may request access, correction or deletion where appropriate, or withdraw consent for future provider sharing. Withdrawal cannot undo a disclosure made before the request is received. Reasonable verification may be required.
Security & minimization
Reasonable technical and organizational safeguards are used for information under our control. Do not submit passwords, government identifiers, payment-card details, confidential records or other information not needed for the request.